Returns & Refunds

This return policy applies to products purchased from cropshopboutique.com.

CHANGE OF MIND

If you change your mind, you can return your item provided that the product is unwashed and unworn with the original tags attached in a resalable condition. If the item has been damaged in any way the product will not be accepted upon return. 

For a change of mind return, you have within 30 days of receiving your order to lodge a return. 

Please click here to lodge your return via Australia Post. A store credit will be provided once your return item/s is/are received back at our warehouse. 

HOW DO I RETURN MY ORDER?

To make a return, please follow the below steps: 

  • Head to our returns portal
  • You’ll need your order number, eg #91394
  • You’ll need your email address

SALES ITEMS

The change of mind policy will not apply to products that are on sale or have been marked down from their original price.

PACKAGING 

Please ensure that the item you are returning is packaged adequately to ensure that it is not damaged during return delivery to our facility.  

We cannot accept returns if the following packaging requirements have not been satisfied: 
  • Items are unworn/unwashed and in resalable condition;  
  • In the original packaging with tags;
  • Adequately packaged for transit; and
  • Return label clearly displayed on parcel.

COST OF RETURNS 

Returns within Australia are free and trackable. Please note that outside Australia you are responsible for the costs of returning any item(s) to our facility. Please note that the return cost will be deducted against your credit. Any returned item(s) are your property and remain your responsibility until they reach our facility.   

REFUNDS + EXCHANGES 

In the event that you receive a faulty item and we are unable to exchange that item for you, we will provide you with a refund. In the rare event that you receive a faulty item, you are required to send photo evidence to exchanges@cropshopboutique.com. If your claim is justified, you will be offered a refund upon the item being received back into our facility. 

Please note that Crop Shop Boutique has the right to assess the age and condition of the faulty item. Unless the item is deemed a genuine manufacturing fault, exchanges and refunds will not be provided.

Returns for faulty or wrong items will be eligible for exchange when they are returned to our facility within 40 days of the purchase date. Items returned beyond this period will not be accepted by Crop Shop Boutique, and will remain your responsibility. Returns will be accepted where the items are:

  • Unworn, undamaged and unmarked;
  • In their original condition and original packaging; and
  • With the original labels, tags and promotional items.

Please click here to exchange your faulty item via Australia Post. If you have any further questions, please do not hesitate to email us at exchanges@cropshopboutique.com.